Received BISP SMS but didn’t get payment? You’re not alone—this is a common issue faced by many beneficiaries of the Benazir Income Support Programme in 2025. While the 8171 SMS confirms your eligibility or payment release, it doesn’t always mean the cash is immediately available. Delays can happen due to biometric verification failures, system processing times, or incorrect mobile numbers linked to your CNIC.
In such cases, it’s important not to panic. Instead, recheck your payment status by sending your CNIC to 8171 again, visit the nearest BISP payment center or Tehsil office, and ensure your biometric data is up to date. With the right steps, you can quickly resolve the issue and receive your entitled Rs. 13,500 payment without unnecessary delays.
You can also read: 8171 Check Online CNIC – Verify Your Eligibility in Seconds
Why Do You Received BISP SMS But No Payment?
Receiving an SMS from 8171 is usually a good sign — it means your CNIC has been matched with the BISP database, and you’re likely eligible for the quarterly payment. However, in many cases, people still don’t receive the payment, even after confirmation.
Here are the top reasons why this happens:
✅ 1. Payment Still Under Process
Even after eligibility confirmation, your payment may be under internal processing, especially during the first few days of disbursement. It may take 2–7 working days to reflect in your account or to be ready at the designated collection point.
✅ 2. Biometric Verification Failed
You might be eligible, but the biometric system at the payment center could not verify your thumbprint. This is common among elderly women or laborers with worn-out fingerprints.
✅ 3. SIM Not Registered in Your Name
You may have received the message using someone else’s phone, but the actual registered SIM in BISP’s records may not match, causing payment delays.
✅ 4. Bank/Camp Technical Issues
Sometimes, the system at the bank branch, ATM, or BISP campsite is temporarily down. This leads to payment delays even though you’re fully eligible.
✅ 5. BISP Office Record Mismatch
If your survey data, household information, or CNIC records are not fully updated, your payment may be held back for re-verification.
You can also read: Complete Guide to BISP July 2025 Cluster-Based Camp Payments and District List
First Step: Confirm Your Eligibility Again
If you received an SMS but no payment, first confirm your payment status through these official methods:
✔️ Method 1: Send CNIC via SMS to 8171
- Open your mobile messaging app
- Type your 13-digit CNIC number (without dashes)
- Send it to 8171
- Wait for a response (may take a few minutes)
The reply will confirm the following:
- ✅ Eligible
- 🔄 Under Verification
- ❌ Not Eligible
If it indicates that you’re eligible and you still haven’t received payment, proceed to the next step.
✔️ Method 2: Check on BISP 8171 Web Portal
Visit the official portal
Steps:
- Enter your 13-digit CNIC number
- Complete captcha
- Click “Check Status.”
- See your eligibility and payment status
This is a quick and updated method introduced in July 2025 with new features like:
- Faster verification
- PMT score display
- Payment collection point details
You can also read: WAPDA Apna Meter Apni Reading Save Money & Avoid Wrong Bills
What to Do If You’re Eligible But Payment Is Not Received
Once you confirm that you are eligible through SMS or the portal, but still have no funds, take the following steps:
Step 1: Visit Your Nearest Payment Center
Go to any of the following BISP-authorized payment locations:
- BISP Campsites (if SMS asked you to visit a camp)
- HBL Konnect shops
- Bank Alfalah retailers
- Biometric-enabled ATMs (in select cities)
Bring:
- Your original CNIC
- Your registered mobile number (SIM)
- Make sure your finger/thumb is clean and dry
If the machine still can’t scan your fingerprint, try another finger. Some ATMs and camps allow trying up to 4 fingers.
Step 2: Fix Biometric Issues
If biometric verification fails repeatedly, take these actions:
- Visit the NADRA office to update your thumbprint data
- Take your new CNIC or biometric update slip
- Go back to the Tehsil BISP Office for re-verification
Important: Only the registered woman can collect the payment. Even her husband or son cannot collect on her behalf.
Step 3: Call the BISP Helpline
You can call the toll-free number 0800-26477 to ask for:
- Real-time payment status
- Complaints about missing payments
- Assistance in case of blocked payments
Timings: Monday–Friday, 9 AM to 4 PM
Provide your CNIC when asked.
You can also read: BISP 13500 Payment Update – Check Status Online Through 8171 Portal
Update Mobile Number or Information
Keeping your mobile number updated in the BISP database is essential for staying informed about your eligibility, payments, and upcoming surveys. Many beneficiaries miss out on important updates simply because their registered mobile number is incorrect, inactive, or no longer in use. If you’re not receiving messages from 8171, your number was likely either typed incorrectly during registration or it was never linked to your CNIC in the first place. To update your number, visit your nearest BISP Tehsil Office with your original CNIC and the SIM card registered in your name.
It’s important to remember that BISP only accepts SIMs that are officially registered with the Pakistan Telecommunication Authority (PTA) under your CNIC numbers registered under another person’s name, even if it’s a family member, are not acceptable. Once you reach the office, explain your issue and request a mobile number update. The staff will enter your new contact details into the BISP system, and your updated number will start receiving SMS alerts after a processing period of about 3 to 5 working days. This update ensures that all official messages, including payment confirmations, survey deadlines, and eligibility alerts, reach you directly and promptly.
In 2025, with more digital services introduced under the BISP program, having a correct and active mobile number is more important than ever. It protects you from missing out on payments, getting disqualified for non-response, or staying uninformed about the latest developments. So, if you’ve changed your number recently, or you’re not receiving BISP messages, don’t delay—update your mobile information today to stay connected and secure your rightful financial support.
You can also read: Benazir Income Support Program Phase 1 Payment – July 2025 Latest Update
Common Replies from 8171 and What They Mean
| Reply from 8171 | What It Means |
| Eligible | You’re approved. Proceed to collect payment |
| Verification Required | NSER survey or data update needed at Tehsil office |
| Not Eligible | The PMT score is too high, or the household doesn’t qualify |
| Data Not Found | CNIC is not in the BISP database — a survey is required |
| Already Paid | You’ve already received this cycle’s payment |
What Is the PMT Score & How Does It Affect You?
The Proxy Means Test (PMT) Score is used to determine your eligibility for BISP.
- If your PMT Score is 32 or less, you are eligible.
- A score above 32 means you are not eligible.
The score is based on your income, assets, and family data submitted during the NSER survey.
You can now view your PMT score on the updated 8171 portal.
You can also read: BISP 8171 Payment Dera Ghazi Khan Start With Taleemi Wazaif Check Documents Required for 29500
Where Can You Collect Your Rs. 13,500 Payment?
BISP has made multiple channels available for collecting payments:
✅ BISP Campsites
- Temporary setups in schools/halls
- Staff are available to assist
- Mostly open for 5–10 days per district
✅ HBL Konnect or Bank Alfalah Retailers
- Permanent retail shops across cities
- Use CNIC and thumbprint to receive cash
✅ Biometric ATMs
- Available in select cities
- Scan CNIC and thumb to receive cash
- Works 24/7
✅ Tehsil BISP Office
- If other channels fail, visit the official BISP center
- Resolve mismatches, file complaints, or update info
Common Mistakes to Avoid
- Don’t share your CNIC with strangers or agents
- Don’t pay any agent to “unlock” your payment — it’s illegal
- Don’t collect payment on someone else’s behalf
- Don’t ignore verification alerts or re-survey notices
Safety Tips for BISP Beneficiaries
- Always use official channels (SMS 8171 or bisp.gov.pk)
- Keep your CNIC updated and safe
- Avoid using someone else’s SIM
- Never give your CNIC copy to unverified agents
- Stay alert to fake messages or phishing scams
You can also read: Rahim Yar Khan Families Start Receiving BISP 27000 Installment June–July Update
July 2025 Payment Schedule (Latest Update)
| Date Range | Districts Covered |
| July 1–5 | Lahore, Rawalpindi, Karachi |
| July 6–12 | Multan, Peshawar, Quetta |
| July 13–20 | Rural Punjab, KP, Sindh |
| July 21–30 | Balochistan, Gilgit, FATA |
Make sure to check your eligibility and payment status 5–7 days before your turn to avoid delays.
Frequently Asked Questions (FAQs)
Q1. Why did I get a message but no payment?
A: Your payment might still be processing, the biometric failed, or there’s a system delay. Visit a BISP center for clarification.
Q2. Can my husband collect the money on my behalf?
A: No. Only the registered woman with the correct biometric data can collect the money.
Q3. Can I change my SIM or mobile number?
A: Yes, but you must visit the Tehsil BISP office and update it officially.
Q4. How long does a mobile number update take?
A: Usually 3–5 working days.
Q5. What to do if the fingerprint keeps failing?
A: Visit NADRA to update your biometrics, then inform BISP for re-verification.
Conclusion
Getting a BISP SMS without receiving the Rs. 13,500 payment can be frustrating—but don’t worry. In most cases, it’s a temporary issue that can be easily resolved. Whether it’s due to biometric mismatches, SIM issues, or system delays, there is a solution.
Confirm your eligibility using 8171 SMS or the BISP portal
Visit the nearest payment center or BISP office
Keep your CNIC and SIM updated
Never pay agents or share personal data
You can also read: BISP July 2025 Payment Schedule with Complete City Wise Details for Rs 13500