The BISP WhatsApp Complaint Service is a modern and user-friendly initiative introduced by the Benazir Income Support Programme in 2025 to help beneficiaries easily report their issues without visiting any office. Through this service, individuals can send their complaints directly via WhatsApp to official numbers assigned by the province. Whether you’re facing a delayed payment, biometric verification failure, CNIC mismatch, or unauthorized deduction, you can now file your complaint by simply sending a message with your CNIC, a brief description of the issue, and supporting documents like payment slips or screenshots.
This system is especially helpful for women, elderly citizens, and people living in remote areas who previously had to travel long distances or wait in long queues at BISP offices. With an auto-reply system and dedicated teams reviewing each case, the WhatsApp service has made it quicker, simpler, and more accessible for beneficiaries to get the support they need.
You can also read: BISP July 2025 Payment Schedule with Complete City Wise Details for Rs 13500
Why BISP Introduced BISP WhatsApp Complaint Service
In past years, most complaints had to be registered by physically visiting BISP Tehsil Offices or calling helplines that were often overloaded. This caused significant inconvenience, especially for:
- Elderly beneficiaries
- Women in rural areas
- People living in distant or underdeveloped regions
- Families dealing with CNIC mismatches or unauthorized payment cuts
To address these challenges, BISP launched an official WhatsApp-based complaint system. The aim was to make it easier for people to:
- Register complaints
- Submit supporting documents
- Get timely responses
- Avoid long queues, transport costs, and delays
Key Benefits of Using WhatsApp for BISP Complaints
Here’s why the WhatsApp complaint system is a game-changer:
- No Need to Travel: File complaints without visiting an office.
- Time-Saving: No waiting in long lines or spending money on transport.
- Document Sharing: Easily attach your CNIC photo, slips, or screenshots.
- Quick Responses: Expect automated replies within 48–72 hours.
- User-Friendly: You don’t need technical knowledge — just basic WhatsApp usage.
You can also read: Ehsaas Program 13500 CNIC Check & Online Registration Process 2025
Official BISP WhatsApp Complaint Numbers (Province-Wise)
Before sending your complaint, it’s crucial to save the correct WhatsApp number for your province. Sending your message to the wrong number may delay the process or result in no reply.
| Province / Region | Official WhatsApp Number |
| Punjab | 0325-5365520 |
| Sindh | 0325-5365473 |
| Balochistan | 0325-5365469 |
| Khyber Pakhtunkhwa / AJK / Gilgit-Baltistan | 0325-5365476 |
What Types of Complaints Can You File on WhatsApp
The BISP WhatsApp Complaint Service allows beneficiaries to file a wide range of complaints related to their financial assistance and program enrollment. You can report issues such as missing or delayed Rs. 13,500 payments, biometric verification failures at payment centers, or being wrongly marked as ineligible despite completing your survey.
Complaints about unauthorized deductions, errors in CNIC or family records, or problems with Taleemi Wazaif (education stipends) and Nashonuma (nutrition support) can also be submitted. Whether it’s a technical problem, payment discrepancy, or record mismatch, the WhatsApp system is designed to handle all such concerns swiftly by allowing you to share detailed information and supporting documents directly with BISP’s support team.
You can also read: Benazir Income Support Program Phase 1 Payment – July 2025 Latest Update
1. Save the Correct Number
Start by saving your province’s WhatsApp number in your contacts. Double-check to ensure you have the right one based on your region.
2. Open a New Chat
Open WhatsApp, start a chat with the saved number.
3. Type a Clear Complaint Message
Your message should include the following:
- Full Name (as per CNIC)
- 13-digit CNIC Number
- Registered Mobile Number
- Detailed Description of the issue (e.g., “I have not received my Rs. 13,500 payment,” or “Fingerprint not matching at the payment center.”)
4. Attach Proof
You must attach documents or images to support your complaint. Examples include:
- CNIC photo (front and back)
- Payment slip
- Screenshot of 8171 result
- Photo of a receipt or a biometric error screen
5. Send and Wait for Confirmation
Once everything is attached, press send. You will typically receive an automated reply within 48 to 72 hours.
Format Example for BISP WhatsApp Complaint Service
Here’s an example message:
Name: Asma Bibi
CNIC: 35201-1234567-8
Mobile: 0300-1234567
Issue: I was marked ineligible for the Benazir Kafalat program even though I completed the NSER survey. Please check and correct the record.
Attached: CNIC photo, NSER form, and screenshot of 8171 status.
You can also read: BISP 13500 Payment Update – Check Status Online Through 8171 Portal
Tips to Ensure Your Complaint Is Handled Efficiently
- Send the message during working hours for quicker follow-up.
- Use simple and polite language.
- Don’t send multiple messages or spam — one well-written message is enough.
- Keep a screenshot of the chat as a record.
- Follow up if there is no reply after 3 days.
What Happens After You File a Complaint?
Once BISP receives your complaint:
- Initial Review: Your details and documents are reviewed by the support team.
- Forwarding to Concerned Department: If necessary, your case is forwarded to the payment, verification, or eligibility sections.
- Response Sent: You will get a reply on WhatsApp confirming the status or asking for more info.
- Resolution: If the issue is valid, corrective action is taken.
If there’s a delay in response, you can also use backup complaint options.
You can also read: BISP 8171 Payment Dera Ghazi Khan Start With Taleemi Wazaif Check Documents Required for 29500
Backup Options If WhatsApp Doesn’t Work
If the WhatsApp channel is busy, delayed, or doesn’t resolve your complaint, use one of these alternatives:
📞 Call the 8171 Helpline
- Talk to a BISP representative directly.
- Use this if your issue is urgent or complex.
🌐 Use the BISP Complaint Portal
- Visit the Official Website
- Click on the Grievance or Complaint section
- Fill in the form, upload documents, and submit.
🏢 Visit the Nearest BISP Office
- For in-person help, visit your Tehsil-level BISP office.
- Speak to senior staff if you face uncooperative behavior.
☎️ Dedicated Complaint Hotline
- Call: 0800-26477
- Available during working hours to register service complaints.
What If BISP Staff Doesn’t Cooperate?
Senator Rubina Khalid, the current Chairperson of BISP, has emphasized zero tolerance for negligence or misbehavior by staff. If you experience poor treatment at any office, report it through:
- WhatsApp with proof
- Written complaint at BISP HQ or the district office
- Complaint call to 0800-26477
Your complaint will be taken seriously, and action may be taken against the responsible staff.
You can also read: WAPDA Apna Meter Apni Reading Save Money & Avoid Wrong Bills
Common Complaint Scenarios
Let’s break down a few real-life situations where WhatsApp complaints can help:
✅ Delayed Payment
You checked your status, and it says “Payment Released,” but nothing has arrived. You can attach your CNIC and a screenshot from the 8171 portal.
✅ Biometric Failure
You reached the payment center, but your fingerprint didn’t match. Send a complaint describing the issue with a photo from the biometric device.
✅ Payment Deductions
You were supposed to get Rs. 13,500 but only received Rs. 10,000. Attach the slip and state clearly what was cut and by whom.
✅ Marked Ineligible by Mistake
You recently completed the NSER survey and still got an ineligible message. Provide your NSER copy and a screenshot of your 8171 status.
Programs Covered by WhatsApp Complaints
You’re not limited to just the Kafalat program. You can also use WhatsApp to raise complaints related to:
- Taleemi Wazaif (Education stipend)
- Nashonuma Program (Nutrition support)
- Emergency Cash
- Other BISP-linked support schemes
You can also read: Rahim Yar Khan Families Start Receiving BISP 27000 Installment June–July Update
Final Checklist Before Filing
Before you hit “send,” make sure:
You’re using the correct WhatsApp number for your province
The message includes your full name, CNIC, and issue description
Proof documents are attached (photo, slip, or screenshot)
You’ve kept a record of your message for follow-up
You don’t share your complaint on random groups or with fake numbers
Last Words
The introduction of the BISP WhatsApp Complaint Service 2025 is a major step toward making social welfare services more accessible and responsive. If you or someone in your family faces problems with payments, eligibility, or verification, don’t stay silent or keep waiting.
This system allows you to raise your concern quickly, safely, and directly from your home. Whether it’s a missed payment or a wrong eligibility status, your message can help resolve it without unnecessary visits to government offices.
Stay informed, keep your documents ready, and always verify the official WhatsApp numbers before reaching out. Your complaint could be the key to unlocking the support you and your family rightfully deserve.
You can also read: BISP July Payment Update & Check CNIC Online
FAQs – Frequently Asked Questions
1. Can I file a BISP complaint anytime via WhatsApp?
Yes, complaints can be sent 24/7, but responses are usually within working hours.
2. Is the WhatsApp service free?
Yes, there is no fee to register a complaint via WhatsApp.
3. Can someone else file the complaint for me?
Yes, a trusted family member can help, but your CNIC and details must be provided.
4. What if I don’t get a reply?
Follow up after 3 working days or use the helpline/portal.
5. Can I complain about BISP staff behavior?
Yes, if staff are unhelpful or rude, report it via WhatsApp or hotline: 0800-26477.